These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.
Making A Purchase
Making a purchase could not be easier. Just browse our online store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked to complete your details that are required to enable us to complete the order.
We accept all debit, credit and American Express cards. We do take payment for any item ordered or backordered. Special order items are also charged therefore they are reserved and awaiting arrival to our goods in department. Once your order has been delivered to us it is then checked and dispatched. If you prefer to order by telephone using our mail order service, please call us on 0844 357 8882. All mail order transactions where debit/credit card details are obtained are 100% guaranteed safe and secure.
Paying by Finance
Please note if you would like to pay for your order by Finance, we can only ship to the billing address.
1.0 When confirmation of an order is received, this is to indicate that we have received your order. This is deemed as an ‘Offer to Buy’ and whilst payment is collected, it is held on deposit against the order placed until shipping is in process. This will then indicate acceptance of your order and hence a contract between us, when we send you an order dispatched email. We have included this condition to protect us in the case that a mistake has been made in pricing, if we have by error inadvertently under-priced goods, or if we are no longer able to supply a particular product for some reason. In the case of a price change, we will always contact you first to ensure that the price is acceptable. In the case of availability, we will advise of either a delay or offer a similar replacement or a refund. Orders placed that include any special-order items will be packed and stored, awaiting the arrival of the special order items from our suppliers to our warehouse. Then the complete order will be immediately shipped as a completed order using express delivery. Orders can be split shipped subject to the order value at our discretion.
1.0 Changes to any orders placed will only be accepted by sending a message from our Contact Us page. Once your message has been received, notification of reply will follow at the earliest opportunity during business hours. We will always endeavour to make changes where and when possible.
1.1 When ordering for the first time, if you choose an alternative delivery address other than the cardholders matching address, we may contact you if the transaction details are not fully matched and verified. If the alternative delivery address is a work place, we may require the full name of business including a delivery contact name and landline telephone number. If the address is a private address, a landline number will be required and a proof of identity that includes the full name address of the recipient from any bill or statement.
1.2 To cancel your order, please send a message from our Contact Us page. Cancellations of orders are subject to our terms & conditions, once your request has been received, we will contact you on the eligibility of your request.
Delivery Information
The Golf Trolley Store offers a fast delivery service. All UK Mainland orders over £30 in value are shipped free of charge if ordered online, subject to destination. Usually, products are dispatched within 24 hours from receipt of order, subject to stock.
Our delivery charges are a subsidised charge that is made to our customers based on the value of the order, as the actual cost incurred by us is greater. Please visit our Delivery page to view our charges before ordering as these charges and conditions will apply to your order.
2.0 All delivery charges are a separate contractual agreement within the order process and website.
2.1 Placing an order for the first time with a request to be delivered to an alternative address, will require the transaction are to be fully matched and verified.
2.3 Orders are dispatched on weekdays (Mon-Fri), except Bank Holidays.
2.4 Orders placed on Friday before 3pm on a Next Working Day service will arrive on Monday.
2.4 Orders placed over the weekend on a Next Working Day service will arrive on Tuesday.
2.5 In the unfortunate instance that upgraded delivery service is not met, then this entitles the customer to a refund of the difference between the paid for service and our Standard delivery charge.
2.6 The special delivery instructions section in the checkout is offered as an option that is selected by the customer. The Golf Trolley Store cannot accept any responsibility for loss of goods with provided special delivery instructions by the customer.
Delivery Schedule
In the instance where there is a failed delivery, due to the customer not being present or anyone able to sign for the parcel at the delivery address on the day, the courier will try your nearest neighbour and if unsuccessful, will make a further attempt delivery of the parcel the following working day. Further failures will lead to the parcel being returned to the courier’s depot and held awaiting the customer’s collection.
3.0 If the parcel is returned to us by the courier and the customer requests a re-delivery, an additional delivery will be charged to the customer.
3.1 If any parcel is refused by the customer, a courier dispatch and return fee will apply to the value of £14.99.
3.2 If a customer decides to cancel the order due to a deadline not met and after a failed delivery attempt where the customer has not been there to sign for the delivery, a courier shipping cost will be incurred by the customer to the value of £9.99, which will be taken from the refund amount.
3.3 Upon receipt of your delivery before you sign for the parcel, if the package is damaged or if you think that your parcel has been tampered with, please ensure that you bring this to the driver’s attention and sign for the parcel as damaged.
3.4 Any shortages, damages or incorrect items delivered must be reported within 48 hours of the parcel being signed for. To raise a claim, please send a message from our Contact Us page.
3.5 Any incorrect items being returned back to us must be in their original packaging and exact condition as sold and received.
3.6 Any delivery where the customer has requested it to a neighbour is subject to condition 3.4.
3.7 Any customer authorising a delivery to a neighbour that is to be signed for by them, do so at their own risk.
3.8 Deliveries that are in dispute or are under courier investigation can take up to 7 working days for resolve, during this process no alternative products or refunds can be authorised until the courier investigation have been completed.
3.9 Customers requesting that their delivery is left in a safe place do so at their entire risk. Any orders placed with our company will require a signature of receipt upon delivery with the driver to validate any possible claim.
Back Orders
If there is a problem with your order relating to any products, we will immediately contact you by email offering alternative options. You will always have the option to cancel your order, however please allow us the opportunity to put right the situation ensuring a speedy resolve that is acceptable to you. Like all businesses, errors and mistakes can happen in which it is always our sincere intention to reduce any inconvenience as much as possible, in order for our customers to maintain an enjoyable service experience when purchasing from our company.
4.0 Subject to the delivery destination, we are happy to ship any goods that are held awaiting the delivery of any out of stock/problem items.
4.1 For special order or pre order items, our normal procedure is to pick and pack your standard items and place them in reserve, awaiting the remaining goods to be delivered to us by our suppliers.
4.2 Subject to the value of the goods being reserved and the shipping destination, a request can be made for the goods held to be shipped and the remaining items to follow.
4.3 Any order that has been approved for split shipping will not exceed two separate deliveries.
4.4 Any items placed that are either special order or pre order items, are paid for in advance and are subject to delivery that is quoted within the information on the product page.
4.5 With any order that is placed if the majority of items are available to immediately ship we reserve the right to process the order and deliver, we then forward on the items that are out of stock. The customer reserves the right to cancel the out of stock items.
Returns Policy
We strive to give all customers complete satisfaction on their purchase. If for any reason you are unhappy with a
product that you have received, you can return it for a full refund or an exchange within our Returns Policy.
Complaints
If you have a complaint about our products or service, please Contact Us or write to us at the following address:
Alan Mason
Lambeg Golf Shop, Bells Lane
Lambeg, Lisburn
Co. Antrim
BT27 4QH
Tel: 02892662738
Email: alan@lambeggolfshop.com
We welcome feedback from our customers as it helps us to provide a better service.
All complaints will be addressed within 7 working days.
We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within 7 days, we will send you a final response detailing our resolution. If we are unable to provide you with a final response at 14 days, we will send you a letter explaining the reason for delay and when we expect to issue you with a final response.
If you’re not happy with the outcome of a complaint, you can take your complaint to the Financial Ombudsman Service, details as follows:
The Financial Ombudsman Service
www.financial-ombudsman.org.uk
Telephone: 0300 123 9 123
Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm
Vulnerable Customer Policy
The purpose of this policy is to ensure that the operations of The Golf Trolley Store (a trading style of Lambeg Golf Shop Limited) do not have any negative impact upon vulnerable customers.
For the purposes of this policy vulnerable customers are customers and prospective customers whose ability or circumstances require us to take extra precautions in the way that we sell and provide our services to ensure that they are not disadvantaged in any way.
What is a vulnerable customer?
A vulnerable customer is defined as “someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care.”
Identifying a vulnerable customer
Our staff are trained to identify vulnerable customers so we can take extra steps to assist outside of our standard procedures. Staff training takes place once every 12 months.
However, it is not always possible to recognise these characteristics. Therefore, if you believe you may fit the criteria for a vulnerable customer, please read this policy and notify us immediately of your particular needs.
Vulnerability groups
We recognise that certain groups of customers may be vulnerable. Whilst not all customers in these groups may be vulnerable, we will consider a customer’s individual circumstances where a potential vulnerability is identified. These groups may include, but are not restricted to:
Customers with communication difficulties (including learning difficulties and English not being their first language, dyslexia)
A customer with a reduction in physical or mental capacity
Customer with health issues – illness, whether physical or mental illness, severe or long term
A sudden diagnosis of serious illness to the customer or close family member
Personal circumstances of the customer – factors such as financial difficulties, bereavement, caring responsibilities or redundancy
The customers age particularly older and younger people. For example, a younger person may be considered inexperienced, and the older person may be less technologically able
Our key principles when engaging with a vulnerable customer
As soon we think we may be engaging with a vulnerable customer, whether this is through our identification or you are approaching us, we will:
Immediately make a record of this and ensure we adhere to this policy
Provide additional opportunities for you to ask questions about the information we have provided
Continuously seek confirmation that you have understood the information that has been provided
Ask if there is anybody with you who is able to assist. If not, and we believe this will be beneficial, we will make arrangements to continue with the subject matter at another time
Offer you the opportunity to complete the transaction after a period of further consideration
If we can’t help a customer, we will try and make sure that they understand what alternative options are available to them.
To register as a vulnerable customer:
Email – alan@lambeggolfshop.com
Phone – 02892662738
In Writing – Customer Service, The Golf Trolley Store, Bells Lane, Lambeg, Lisburn, Co. Antrim, BT27 4QH
Tax Charges
All of our online prices are fully inclusive of VAT at the standard 20% rate.
5.0 If your residence is free from chargeable VAT, we will automatically deduct the VAT from your purchase once an order has been processed and paid for including VAT.
5.1 The current legislation allows every customer who lives in the Channel Islands to be VAT Exempt.
Privacy & Cookies
Maintaining the security of your data is a priority and we are committed to respecting your privacy rights. We promise to handle your data fairly and legally at all times. We are also committed to being transparent about what data we collect about you and how we use it.
If you’d like to read more on how and where we collect or how we use your personal data, please visit our Privacy & Cookie Policy page.
Contacting Us
Phone: 0844 357 8882
Lines Open: Monday to Friday 9:30am – 5pm
Message: Ask a question
Warehouse & Offices:
The Golf Trolley Store
Bells Lane, Lambeg
Lisburn
Co. Antrim
BT27 4QH
Owned by Lambeg Golf Shop Ltd
Co. No. NI630750
