Welcome to The Golf Trolley Store

Returns & Cancellations

Returns/Cancellation Policy

Customer service is our No.1 priority, and as such we have a flexible returns policy:

If you are not completely satisfied with any purchase from us, or you wish to cancel your purchase under the Distance Selling Regulations, you may return it for a full refund or exchange within 30 days, providing:

  1. We receive the unwanted order within 30 days of you receiving it and in the same condition as it was when you received it,
  2. The item was not a custom made order.

DOWNLOAD RETURNS FORM (PDF)

Faulty Goods-

If an item is faulty, or becomes faulty through normal use, please take the following action:

For purchases under 30 days we will exchange the item at no cost to you, including any return postage costs. In this event please phone or email us to arrange a replacement.

  1. For new items purchased over 30 days ago, but less than 12 months, please return the item to the address below. After inspection we will either repair, replace or return (if not a manufacturing fault) the item. If faulty, we will reimburse, within reason, costs incurred for returning the item.
  2. For used items purchased over 30 days ago, but less than 3 months, please return the item to the address below. After inspection we will either repair, replace or return (if not a manufacturing fault) the item. If faulty, we will reimburse, within reason, costs incurred for returning the item.

Cancellations-

If after receiving your order you wish to cancel/return it, as you are entitled to do under the Distance Selling Regulations, then we are happy to accept this providing:

  1. We receive the unwanted order within 30 days of you receiving it and in the same condition as it was when you received it,
  2. The item was not a custom made order.

Once we have received the unwanted order back, we will issue a full refund within 7 days via the original means of payment.

Wrong Item Ordered-

If you have mistakenly ordered the wrong item, then please be assured there is no problem returning to us for a refund or exchange providing:

  1. We receive the unwanted order within 30 days of you receiving it and in the same condition as it was when you received it,

Please note:

Return shipping costs will only be refunded where we have sent the wrong or faulty goods in error.

We cannot accept returns on custom made orders, unless we have sent a faulty or incorrect item. 

For all Returns:

  • When returning to us we recommend that you use a reputable courier (e.g. Parcelforce) for larger items and Royal Mail Special/Recorded Delivery for smaller items. We cannot accept responsibility for the returned goods until a member of our staff has signed for receipt of the goods.
  • Please fill in a Returns Form, which can be downloaded at the bottom of this page.

Contact Information / Returns Address:

Lambeg Golf Shop

Bells Lane

Lambeg, Lisburn

Co. Antrim, BT27 4QH

Email: info@Lambeggolfshop.com

Tel: 0844 357 8882

If returning any item to us, please download the Returns Form below:

DOWNLOAD RETURNS FORM (PDF)

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Trade-in Discounts

We offer Trade-in discounts on many of our Electric Golf Trolleys and Lithium Battery Packs.

How does it work?

Trolleys:

  1. Once you have chosen your preferred model, choose from the drop down menu “Yes I would Like to Receive a Trade-in Discount for my old Trolley”
  2. The relevant discount will now be removed from the price.
  3. Click on “Add to Cart” and proceed to Checkout where you can complete your purchase.
  4. Once you receive your new Trolley, remove it from the box and check that you are 100% happy with your purchase.
  5. Place your old trolley in the box 
  6. Please then email or phone us to tell us the make and model of your old trolley, and when would be a convenient day for us to send a courier to collect it. This can be any week day, and from a place of work if this is more convenient for you).

Your old golf trolley can be manual or electric, and in any condition (we don’t require your old battery).

Click Here to View our Range of Electric Golf Trolleys

Lithium Battery Packs:

  1. Once you have chosen your preferred Lithium Battery pack, choose from the drop down menu “Yes I would Like to Receive a Trade-in Discount for my old charger”
  2. The relevant discount will now be removed from the price.
  3. Click on “Add to Cart” and proceed to Checkout where you can complete your purchase.
  4. Once you have received your new Lithium Battery pack, please post your old battery charger to us (we don’t need the actual battery). Please include a note with your order number as a reference.

​​​​​​​Click Here to View our Range of Lithium Golf Batteries

Please note: Due to the logistics involved, we can only offer Trade-in discounts to customers in the UK or Ireland

If you have any questions or queries about our Trade-in discounts, please do not hesitate to contact us:

Email: info@lambeggolfshop.com
Phoe: 0844 357 8882