Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.
Under the Consumer Rights Act of 2015 you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.
In addition to our Returns Policy, if you are not completely satisfied with your purchase or wish to cancel it for any reason, under the Consumer Contracts Regulations of 2014 you have the right to cancel your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order customer. You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods. The refund will include any standard delivery charges paid. You will be responsible for the cost of returning a cancelled order to us.
Goods must be received by us in the same condition they were when you received them.
Once we have received the unwanted order back, we will issue a refund within 7 working days via the original means of payment.
Return shipping costs will only be refunded where we have sent the wrong or faulty goods in error.
We cannot accept returns on custom made orders, unless we have sent a faulty or incorrect item.
For all Returns:
- When returning to us we recommend that you use a reputable courier (e.g. Parcelforce) for larger items and Royal Mail Special/Recorded Delivery for smaller items. We cannot accept responsibility for the returned goods until a member of our staff has signed for receipt of the goods.
- Please fill in a Returns Form, which can be downloaded at the bottom of this page.
Contact Information / Returns Address:
The Golf Trolley Store
Co. Antrim, BT27 4QH
Tel: 0844 357 8882
If returning any item to us, please download the Returns Form below:
Owned by Lambeg Golf Shop Ltd
Co. No. NI6307503